EP 23 – AI at scale at FlixBus

We welcomed Edson Lopes, General Manager of FlixBus Brazil, for a conversation about how artificial intelligence is being applied in practice within a globally scaled operation.

Throughout the episode, we discuss where AI is embedded in FlixBus’ operation, real use cases, how the technology improves marketing, pricing, and customer service, and how teams adopt AI internally. Edson also shares his perspective on what the end customer actually perceives from AI usage, the challenges of cultural adoption, and practical advice for companies beginning their AI journey.