EP 28 – Customer Experience transformed by IA

In the twenty-ninth episode of AI First Cast, Fred Pericini and Filipe Xavier welcome Ingrid Imanishi, Advanced Solutions Director at NICE, for an in-depth conversation about AI agents and their applications in Customer Experience (CX).

Ingrid explains how technology can evolve to help real people with real problems—and, most importantly, that automation doesn’t have to (and shouldn’t) compromise service quality.